What is 1st batch Preorder?
We're currently testing this new system of having the products shipped directly from Japan instead of going through normal channels
This will result in earlier arrival date of products, which is averagely 2-3 weeks earlier than the US arrival date, although may be about 1 week late from Japan release date
Please do place a preorder as early as possible if you want to get the 1st batch shipment products as we only place a limited amount of them with our distributor
How do I Preorder? Will you charge me while the item is not in stock yet?
We will not charge you for the preorders or the backorders and for all the items that are not in stock until they are ready to ship.
Preorder or backorder can be done by placing an order through our check out system as usual.
However, when prompted by the system of the payment method, choose the "Check/Money Order" or "Credit Card" option.
We will notify you then when the item(s) has arrived in our warehouse and ready to ship. Next, we will send you an invoice to confirm the total price as well as to confirm the payment method you'd like to choose. Once we got a response and payment from you, we will update the order page accordingly
How do I use the reward points?
The reward points are cash reward for your purchases. Each product's points are listed on their respective pages, and each 100
points is worth $1. You can redeem these points anytime you make a purchase, and it works on the total of the whole order!
For example, you have 2000 points and the total of your order is $20 shipping included. If you use your reward points, you'll get the item absolutely free! There's no expiration date for these points as well so collect as much as you can!
Where are you located? Can I pick up my order if I live in San Francisco Bay Area?
We're an online business and currently do not have a physical store front.
However, you will be able to schedule a pick up meeting for the walk in orders you've placed if you live near the San Francisco, California area.
The pick up meeting is usually conducted at Eastridge Mall in San Jose, but in some cases, may be conducted elsewhere depending on the availability of our employee
Contact us to set up a pick up meeting for your orders today!
Can I get the model [insert model name] from you?
We will be able to accept orders for those items that aren't listed in our inventory and even if its in our inventory but sold out as long as the items are still in production. So please, don't hesitate to contact us whenever you don't see the items that are in our inventory. In some of the cases, we'll be able to get them, but we apologize in advance if we can't help you
Are all of your items new?
Yes, all of our items are brand new straight from the manufacturer
What method of payments do you accept?
Currently, we accept cash, credit card (Visa, Mastercard, Discover and American Express), Paypal, money order, personal check, cashier's check and wire transfer. Any payments that have a processing time will have to wait until the payment is cleared before we send the orders out. If you schedule for a pick up with us, cash payments are also accepted.
Do you charge sales tax?
We do charge 8.625% sales tax for transactions in California. Meaning, for those customers who pick up items or have a California address. Otherwise, we don't charge taxes.
Do you ship internationally?
Yes, we do ship internationally to most countries in the world. If you don't see a shipping quote listed for your country, please contact us and we'll send you a quote
The kits I receive have missing/broken/damaged parts!
Please contact us immediately with the picture of the broken parts and we'll do our best to replace those parts. Unfortunately, we're not able to give replacements for SAGE resin kits parts since the producer has shut down most its production and the resin kits are sold as is.